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Key Role
You will take full ownership of a full range of diverse business operations functions
Relationship Building
Manage existing administrators, investors, and clients, as well as contribute to the sales and recruiting of new investors and potential clients
Strategic Planning
Look to develop and track business metrics, optimize and standardize business processes and workflows, and implement software and business systems to automate routine operations
VP of Operations @ NorthLend Financial
Company: NorthLend Financial
Position: VP of Operations
Location: Ottawa, ON
Founded in Ottawa in 2017, NorthLend Financial offers top of the line Mortgage Administration with state of the art technology, reporting and constant communication to its clients. Built on the pillar of trust with emphasis on ethical practices, this Mortgage Administrator is at the forefront of the market when it comes to providing their clients with state of the art technology to monitor and keep track of their investments. Moreover, a NorthLend Financial is licensed to receive mortgage payments from borrowers and send them to lenders. Mortgage Administrators are hired by lenders to monitor the agreement and take steps on their behalf to enforce mortgage payments. With services and support 7 days a week, NorthLend Financial is committed to being there for their clients at all times, taking the entire workload out of managing these secured mortgage agreements for partners.
Skills & Experience
Experience
Tenured in business development and planning, operations, marketing, financial management, and general HR practices
Background
You come from a mortgage, financial, or investment services background
Planning & Strategizing
You will participate in all business strategy activities such as planning, visioning, determining services, roadmaps, and business modelling
Financial Management
Help support and participate in budgeting, forecasting and cash management, as well as developing and reporting on leading indicators and metrics
Business Development
You will engage in business development activities to expand the organization's lines of credit
Customer Service & Communication
You will build meaningful relationships with stakeholders such as clients, private lenders, investors, and more
Summary of the Role
As VP of Operations, you will be responsible for the day-to-day business operations, evaluating current systems and processes, while supporting the strategic vision and growth initiatives of the organization. Reporting directly to the owner and CEO of NorthLend Financial, you will take ownership of a full range of the diverse business operations functions. You will develop and track business metrics, optimize and standardize business processes and workflows, and be required to explore and implement software and business systems that automates routine operations. Once you have established a deep understanding of the organization and its stakeholders, you will begin to manage existing administrators, investors, and clients, as well as contribute to the sales and recruiting of new investors and potential clients.
The role will require you to be strategic and operational minded by nature in the areas of business development & planning, operations, marketing, financial management, and general HR practices as NorthLend Financial continues its expansion. You will look to prioritize and plan key action areas to be operationalized, utilizing your strong analytical skills to evaluate and plan out streamlined and automated business processes. You will also support and participate in budgeting, forecasting, and cash management activities as you work towards setting and achieving goals that have been well calculated. With these goals in mind, you will manage the organization’s internal systems, so that significant data and important milestones can be consistently recorded and measured for business growth and expansion forecasting.
As NorthLend Financial continues to expand, you will be able to leverage your experience and knowledge to scale up the business, meet and exceed objectives and drive the organization’s overall growth goals. With little oversight, you will assess, adjust, and implement best practices ensuring a streamlined approach to all projects.
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