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Exciting Opportunity
Be part of an established organization with a strong groundwork laid for continued success and an enviable reputation in the Ottawa market.
Integral Leadership Role
Build a legacy with the support of a team that is tenured, knowledgeable, dedicated and loyal.
Impactful Role
Create and implement the framework that aligns the overarching business strategy with the day to day operations.
Vice-President, Operations @ Ferguslea Properties
Company: Ferguslea Properties
Position: Vice-President, Operations
Location: Ottawa, ON
Independently owned and managed, Ferguslea Properties Limited evolved from one of Canada’s most prominent real estate development and property management companies. Throughout the 2010s, Ferguslea Properties rebranded, with a mandate to revitalize its properties, improve the overall infrastructure, uphold the safest experience for tenants and undertake several ‘green’ initiatives. Ferguslea Properties is fully committed to providing a superior customer experience, one of the best the industry can offer. The leadership team is driven by the goal of delivering an exceptional level of service to its customers and creating a seamless resident journey. Throughout its establishment, the organization has made significant changes to the corporate infrastructure to support its continued growth.
In 2011, the company rebranded its largest community to create Accora Village, a 100-acre site nestled in the heart of Ottawa’s west end. The community sits between the Ottawa River and the newly refurbished Bayshore Shopping Centre, providing access to trails, bike paths and the amenities associated with a world-class mall. With the highway on Accora Village’s doorstep and the LRT extension planned, the community is ideally positioned to access all areas of the National Capital Region. Accora Village offers a mixture of newly refurbished and upgraded apartments, townhomes and garden homes, a fully equipped recreation centre and pool with educational and fitness programs for the whole family.
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Skills & Experience
Background
Success leading diverse departments within a privately owned and/or family owned business.
Leadership Experience
You are a mature, confident and ambitious internal leader with a strong understanding of operational leadership.
Efficient
You are a relationship builder, a strategic and creative thinker and a financially astute professional that has successfully driven efficiencies through a balance of people and process.
Operational Experience
You can see the big picture and long-term vision for the organizations that you have led and have successfully created and implemented the operational steps required to reach these goals.
Creative Thinker
You can think creatively and take ideas from the owner and other members of the leadership team to create well-thought out structures and plans to drive performance
Collaborative Team Player
Energetic and positive attitude while bringing an approachable coaching mentality to elevate the team around you.
Summary of the Role
The three areas of focus for this role will be the repositioning of the community, driving operational performance and continuing the improvement of the resident experience with a clear focus on customer service, the customer journey and engagement. Reporting to the President, the Vice-President of Operations is responsible for all aspects of the day to day operations for Ferguslea Properties. With oversight of around 70% of the employee base, you will coach, mentor and guide the managers of the building services and maintenance departments to drive behavioural changes and proactively respond to the needs of the residents and the community. With technical services, capital projects, major repairs, sustainability initiatives, suite turnovers and daily building maintenance falling under the remit of the VP, Operations, this position will directly impact both current business and future initiatives for Ferguslea Properties. Working closely with your team and other members of the leadership group, you will bring ideas, strategies and insight that will support the organization’s capabilities to deliver an exceptional experience, superior service and a top quality product to residents.
This is an influential leadership role, requiring you to compile and evaluate strategies with the ownership, advisory group and other members of the leadership team. Working as a team, you will debate, discuss and evaluate opportunities and strategies that you will then operationalize and execute on a daily basis. You will lead the way in actioning the vision of the owner and support your peers and team members through your active involvement in day to day operations. You will need to bring a balanced approach to the role, having the ability to work both on the business at a strategic level, and in the business to help support the growth and development of the operations. You will be required to bring a people focused approach to implementing new processes and procedures, supporting your team with measured, repeatable and client focused approaches that will result in their success and improvements within the operations team. You will bring new and innovative ideas while demonstrating an ability to be patient in the execution of change with incremental improvements and positive outcomes.
As one of the leaders at Accora Village, you will be actively involved in community planning and will need to be up to date on industry trends in order to advise ownership and your peers on key priorities and actions that would work best for the community and residents. You will create and implement efficiencies and elevate the existing service culture through the implementation of a performance framework and bring a sense of accountability that is focused on a positive experience for residents and success for your team members. You will need to achieve progress and improvements while not losing sight of the focus on the people and the care factor that has set Ferguslea Properties apart from others in the industry. As the VP, Operations, you will closely monitor the progress of key priorities in order to proactively predict and resolve issues before they happen and to successfully deliver set goals and results. You will be creative in your approach and understand that patience is required for long term gain as you seek to enhance the resident experience.