Director of Operations @ Ottawa Food Bank

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Learn more about this exciting opportunity

Senior Leadership Role

You will be working closely with other departmental leaders to continue the development of organizational pillars, identify new procedures and standards, and oversee risk management to help the organization make well-informed decisions for its future

Critical Role

You will have direct oversight of the food collection, purchasing, warehousing, and distribution operations of the Ottawa Food Bank


You have experience working within an environment which utilizes modern, integrated, inventory management systems

Director of Operations @ Ottawa Food Bank

Company: Ottawa Food Bank

Position: Director of Operations

Location: Ottawa, ON

The Ottawa Food Bank is a registered Canadian charity and non-profit organization that was initially established in 1984 as a temporary measure to fight community hunger. As the need for emergency access to food continues to increase in the Nation’s Capital, the Ottawa Food Bank sees firsthand how hunger affects our community and how it can be a barrier to success. As an organization, the Ottawa Food Bank has a clear vision: to provide healthy, accessible, and sustainable food for all. Working in partnership with a network of over 100 member agencies and other stakeholders, the Ottawa Food Bank is focused on increasing access to healthy, culturally appropriate, food and advocating for systemic changes to reduce food insecurity.

The Ottawa Food Bank is the central food collection, storage, and distribution centre for a network of front-line food programs throughout Ottawa, which includes community food banks, food cupboards, meal programs, multi-service programs, summer lunch programs and after school programs. The Ottawa Food Bank and its partners serve close to 40,000 people every month, and over 100,000 snacks to after school programs.

Skills & Experience


You are a collaborative, compassionate, innovative and inclusive leader with proven experience managing and implementing strategic and operational objectives at the ground level

Industry Background

You have experience working in either a not for profit, charitable organization, or in the private sector, in an operational leadership role

Natural Mentor

You seek to motivate and elevate the team around you to work together in the same direction


You enjoy collaborating across departments and take an intentional approach to building cross-functional relationships

Financial Acumen

You must have strong financial acumen and analytical skills, with a proven track record in overseeing and managing complex organizational budgets


You bring a strategic lense to operational goals, and you understand the importance of consistently measuring daily activities against long-term strategic objectives

Summary of the Role

As Director of Operations, you will have direct oversight of the food collection, purchasing, warehousing, and distribution operations of the Ottawa Food Bank. Reporting directly to the CEO, and working in tandem with the senior leadership team, you will be given the opportunity to influence and execute the Ottawa Food Bank’s strategic direction, acting as a voice for your team in regards to operational goals, efficiencies and strategy, and ultimately assisting to address food insecurity.

This is a critical and influential leadership role that will afford you the opportunity to work with a multifaceted, passionate and high-functioning leadership team. Operations is a large, complex department, that will give you an opportunity to leverage your general management and financial management skills. You will develop and have oversight of departmental operating plans and budgets. You will also utilize your analytical skills to establish key performance indicators and operational efficiencies. As the organization continues to evolve, you will be called on to utilize your financial acumen, detail orientation, experience in risk management, and strategic mind to collaboratively plan and organize the department to perform at its highest potential.

Your strong internal communication skills will be integral to cross-departmental synergy, and in turn, the successful and sustainable growth of the organization and its ability to best serve the community. You will be in frequent communication with external contacts including: suppliers, partner food bank programs, vendors, corporate and individual food donors, volunteers, the general public, and government representatives.

The Ottawa Food Bank will be moving into a new facility this year. The Director of Operations will be working with internal and external stakeholders for the new location buildout, ensuring all processes and procedures are functioning effectively. As time progresses, you will work with the team to further develop these operations, so that all elements within the department are streamlined. For example, continuing to further utilize and build upon the inventory system will help the organization achieve its overarching strategic plan. There is a unique opportunity for your leadership to result in a significant improvement to the delivery of services, and to support the rapid growth of the organization.


The Ottawa Food Bank encourages applications from all qualified candidates, including Black, Indigenous, people of colour, 2SLGBTQIA, persons with disabilities, and women. Please let us know if you require any form of accommodation to fully participate in the selection process.

Opportunity has been filled!