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You will be responsible for the optimization and innovation of the digital product and services, with the objective of achieving strategic goals and the desired experience for CaRMS’ client base.
You will be given the opportunity to lead a strong team of IT, software development, and digital product professionals. As a member of the executive leadership team, you will also be given the opportunity to partner, engage, and contribute to the overall leadership of CaRMS.
You will be tasked with continuously improving the client experience, whether incremental or disruptive, you will play a key role in determining what is possible and what is not, and ultimately how to execute.
Chief Technical & Innovation Officer @ Canadian Resident Matching Service (CaRMS)
Company: Canadian Resident Matching Service (CaRMS)
Position: Chief Technical & Innovation Officer
Location: Ottawa, ON
With more than five decades of experience, the Canadian Resident Matching Service (CaRMS), is a national, independent, not-for-profit organization that provides digital solutions and expertise that match medical students and residents with training opportunities in Canada.
As the exclusive organization in Canada providing this service, CaRMS’ mission is to serve as trusted stewards, builders, and innovators of data-informed application and matching services. Their vision is to provide the best possible outcomes for both applicants and faculty through safe, fair, and equitable application and matching systems. They recognize the importance of operating in a particular sphere where both medical faculty and applicants are making life-changing decisions about their futures and ultimately, they exist to bring applicants and faculty together to achieve their best possible outcomes.
Being a critical part of Canada’s medical education continuum, CaRMS works closely with the medical education community, medical schools, and medical learners. As a true client-service focused organization, they rely on their dedicated, caring, and committed team for their continued success.
CaRMS uses its systems, knowledge, and expertise to complete the matching process. CaRMS’ online platform is the enabler of the core service offering to clients, overseeing the match of up to 6000 medical students and residents each year to over 300 programs in Canada.
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Skills & Experience
You come with a university degree, preferably complemented by a Master’s degree in business, engineering, computer science, or equivalent education/professional experience and/or qualifications.
Client-focused & Communication
As you will act as the interface between your IT and Product Management team, the executive management team, and the client, you come with the ability to interpret and translate technical information to a broad audience.
You have significant experience working within a relevant environment, ideally leading enterprise teams through agile, transformational technology innovation programs or initiatives.
You have knowledge of Design Thinking, Agile, Lean, Process Capability, or other relevant methodologies in a technology enabling environment.
You are a leader that brings vision, business acumen, and an ability to engage and collaborate with others seamlessly to develop innovative business and technology solutions.
This position will require you to have a true blend of technical, client, business, and product management skills.
Summary of the Role
Reporting to the CEO, the Chief Technical and Innovation Officer, or CTIO, will be responsible for the optimization and innovation of the digital product and services, with the objective of achieving strategic goals and the desired experience for CaRMS’ client base, now and looking to the future.
Simply put, you will provide leadership and direction in all aspects of CaRMS’ products and services, focusing on the development and innovation of the product, and the underlying IT infrastructure that supports the product. Your team, guided by your expertise, will be responsible for both the creation and execution of CaRMS’ technology strategy, including digital platforms and enterprise architecture, leveraging both mainstream and emerging technologies. You will assess and implement the strategic priorities identified, looking at how to effectively enhance the organization’s products and services. Harnessing the strength and expertise of your team members, and ensuring alignment with the organization’s overall strategy, you and your team will develop a defined product roadmap to optimize your offering in order to support CaRMS’ overall business operations.
The role of the CTIO is to act as the interface between the technical team, the business, and the client. You will be both technical and client-focused, and you will be tasked with effectively articulating the technical side of the product in ways that allow you to demonstrate its value to clients. With client satisfaction being top of mind, you will be tasked with continuously improving the client experience, whether incremental or disruptive, you will play a key role in determining what is possible and what is not, and ultimately how to execute. You will be given the opportunity to guide digital product
development that can be leveraged for continuous improvement and be relevant in various client contexts. As part of the innovation journey, you will be expected to build relationships with clients, stakeholders, and external partners on product innovation opportunities with the goal of streamlining client work processes and information flows. You will be responsible for consistently ensuring trusted and reliable client facing and internal products and technologies, effectively maintaining CaRMS’ reputation for no system downtime.
You will be given the opportunity to lead a strong team of IT, software development, and digital product professionals. You will act as both a team player and a leader to engage, align, and develop your team, nurturing a culture of open communication and innovation within the department, and ultimately the organization as a whole. As a member of the executive leadership team, you will also be given the opportunity to partner, engage, and contribute to the overall leadership of CaRMS, supporting all aspects of the organization.
CaRMS’ mission is to serve as trusted stewards, builders, and innovators of data-informed application and matching services. As Chief Technical and Innovation Officer, this mission will be reflected in all that you do.